Customer Service Associate[10518]

Job Description

Candidates required with good communication & convincing skills in English & knowledge of E-mail & MS-Excel.

Responsibilities –
* Contact potential or existing customers to inform them about a product or service using scripts.
* Answer questions about products or the company
* Ask questions to understand customer requirements and close sales
* Direct prospects to the field sales team when needed
* Enter and update customer information in the database
* Take and process orders in an accurate manner
* Handle grievances to preserve the company’s reputation
* Keep records of calls and sales and note useful information