Customer Care Executive

Job Description

• Conducting customer satisfaction surveys to understand what areas of the company’s services need improvements
  Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
  Curating streamlined email and social media communication mediums for offers, updates and much more
  Dealing with customer issues and churning out an easy-to-follow solution
  Managing payment and delivery of customer orders
  Helping customers choose the right product for their requirements and budget
  Handling customer concerns and complaints in a timely manner
  Informing customers of upcoming promotions or deals
  Establishing a positive rapport with all clients and customers in person or via phone
  Forming reports based on customer satisfaction statistics and helping their team to develop new skills
  Fixing appointments based on the availability of customers and clients
  Interacting with customers to ensure they have a desirable and shareable experience