Account Head

Job Description

• Communicating with clients to understand their needs and explain product value.
  
• Building relationships with clients based on trust and respect.
  
• Collaborating with internal departments to facilitate client need fulfillment.
  
• Collecting and analyzing data to learn more about consumer behavior.
  
• Keeping accurate records pertaining to inventory and account notes.
  
• Maintaining updated knowledge of company products and services.
  
• Resolving complaints and preventing additional issues by improving processes.
  
• Identifying industry trends.
  
• Acting as a client advocate with a focus on improving the buyer experience.
  

Requirements

• Exceptional verbal and written communication skills.
  
• Ability to collect, track, and analyze large amounts of data.
  
• Adaptability and strong problem-solving skills.
  
• Excellent active listening skills.
  
• Ability to build rapport and collaborate with others within the company and externally.
  
• Understanding of consumer behaviors and industry trends.
  
• Extensive, accurate product knowledge.