surjeet.singh

Lead IT, Setup the IT Infra, Server Room Setup.

Successfully implemented ISO/IEC 27001:2005.
 Successfully Implemented Centralized Client Server Architecture Management of Antivirus.
 Managing a team of 3 Assistant Engineers.
 Monitoring LAN, WAN, MAN Network application & log incident with ISP.
 Monitoring Windows Servers, Servers & application & log incident & follow up with Concern Team.
 Knowledge of TCP/IP and Ethernet.
 Experience in Windows Server (AD, DNS, DHCP, WSUS).
 Configuration of Switch, Router & Firewall.
 Installed hardware, applications, maintains LAN / WAN / Wireless networks, support remote access users, develop documentation, with IT team.
 Maintenance & installation of Hubs, Switch and Routers.
 Take the backups of servers.
 Extensive experience in Server FTP, Backup & Restore.
 Vendor Management
 Maintain inventory of the IT equipment and ensure timely maintenance of the IT and communication equipment.
 Provide technical support to end-users on computer and IT applications.
 Following the ITIL framework for updating service calls, incidents ticket and change requests on HP Service Desk & Symphony tool.
 Providing updates as needed to the customer in order to meet performance objectives.
 Ensuring incidents are allocated to the most appropriate "next step" as part of the incident flow process.
 Documenting all troubleshooting and incident management actions via the electronic incident management system.
 Ensuring that all IT teams follow the incident management process for every incident.
 Coordinates applications administration activities with business units in order to minimize impact on business processes.
 Perform technical escalations in line with company procedure.
 Responsible for Maintenance Servers as well as regular backups of Server.
 Responsible for uptime of servers/services all time.
 Responsible for interact with cross functional /Vendor team to ensure maximum possible service availability and performance.
 Send Daily Incident Report, Weekly & Monthly to Manager.
 Creating, Managing Users accounts and Groups in SSL VPN & firewall.
 Provide support for Biometric, CCTV, and Fire detection & protection system.
 Installing software like, SQL, Outlook, Designing software’s (UGS, Catia V5, NX5 and other CAD/CAM software).
 Implementing and managing of Wi-Fi Network in the company.
 Addressing performance bottlenecks & ensuring maximum network uptime.
 Managing and maintaining of Antivirus server.
 Installing and managing Network Printers.
 Proactive monitoring of network through Network monitoring tools.
 Knowledge on Risk Management (Risk Assessment, Risk Treatment Plan).
 Working Knowledge on Security Operations and ISO 27001 controls.