surjeet.singh

Lead IT, Setup the IT Infra, Server Room Setup.

Successfully implemented ISO/IEC 27001:2005.  Successfully Implemented Centralized Client Server Architecture Management of Antivirus.  Managing a team of 3 Assistant Engineers.  Monitoring LAN, WAN, MAN Network application & log incident with ISP.  Monitoring Windows Servers, Servers & application & log incident & follow up with Concern Team.  Knowledge of TCP/IP and Ethernet.  Experience in Windows Server (AD, DNS, DHCP, WSUS).  Configuration of Switch, Router & Firewall.  Installed hardware, applications, maintains LAN / WAN / Wireless networks, support remote access users, develop documentation, with IT team.  Maintenance & installation of Hubs, Switch and Routers.  Take the backups of servers.  Extensive experience in Server FTP, Backup & Restore.  Vendor Management  Maintain inventory of the IT equipment and ensure timely maintenance of the IT and communication equipment.  Provide technical support to end-users on computer and IT applications.  Following the ITIL framework for updating service calls, incidents ticket and change requests on HP Service Desk & Symphony tool.  Providing updates as needed to the customer in order to meet performance objectives.  Ensuring incidents are allocated to the most appropriate "next step" as part of the incident flow process.  Documenting all troubleshooting and incident management actions via the electronic incident management system.  Ensuring that all IT teams follow the incident management process for every incident.  Coordinates applications administration activities with business units in order to minimize impact on business processes.  Perform technical escalations in line with company procedure.  Responsible for Maintenance Servers as well as regular backups of Server.  Responsible for uptime of servers/services all time.  Responsible for interact with cross functional /Vendor team to ensure maximum possible service availability and performance.  Send Daily Incident Report, Weekly & Monthly to Manager.  Creating, Managing Users accounts and Groups in SSL VPN & firewall.  Provide support for Biometric, CCTV, and Fire detection & protection system.  Installing software like, SQL, Outlook, Designing software’s (UGS, Catia V5, NX5 and other CAD/CAM software).  Implementing and managing of Wi-Fi Network in the company.  Addressing performance bottlenecks & ensuring maximum network uptime.  Managing and maintaining of Antivirus server.  Installing and managing Network Printers.  Proactive monitoring of network through Network monitoring tools.  Knowledge on Risk Management (Risk Assessment, Risk Treatment Plan).  Working Knowledge on Security Operations and ISO 27001 controls.